Publicado el 08-16-2012
Good Service by Government Officials
Officials and public servants must fulfill their duties properly according to what is established by regulations, laws and, of course, by the Constitution. It is practically impossible to achieve perfection in human activities. However, there are certain requirements regarding the obligations of the officials, of public employees and of the common citizens.
It should also be taken into account that those who visit a government office to request some service should do so in a proper way, with courtesy, with respect, all of which makes their request significant. Unfortunately, there are cases in which private citizens do not observe basic good manners, the basic rules of civism to demand a right, or simply to request something that they need from those government offices.
Moreover, government officials and employees should realize that there are many processes that not everybody understands, even people who have a good education. And because of this, it is their duty to help the public, explaining to them what a regulation or a law asks for, thus giving good public service. Many things that these public servants find easy to understand, are not regarded as such by the general public, even by individuals who think they have adequate information or knowledge.
Nowadays it is often resorted to modern technology and the public is asked to visit the Internet or to call a certain telephone where their call will be answered by an electronic system. And anyone who is not familiar with the Internet or who is unable to understand the automatic answering systems that speak too fast or are not easy to understand, is faced with an obstacle that, depending on the circumstances, can be extremely detrimental for the common citizen. Many are forced to find professionals to help them do the research and explain it to them to avoid making mistakes that might be irreparable after a certain period of time.
All of this should be studied and analyzed in detail by the authorities and also by the private citizens in order to become familiar in a timely fashion with these peculiarities of modern life that, although purported to help, often make things more difficult.